Returns & Refunds Policy
We hope you love your Harlow Stitch! However, if you’re not completely satisfied or you simply changed your mind, we’re happy to offer an exchange or issue a refund. We truly want to provide the best experience for our customers, so our number one priority is making sure you feel happy and fully satisfied with your purchase and shopping experience.
Can I return my item(s)?
Please review the return guidelines below to confirm whether your purchased items are eligible for return. We offer 30-day returns for all customers; please note that return shipping costs are the customer’s responsibility. The return window begins on the day the shipment is delivered/picked up.
To be eligible for a return:
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Items must be in their original condition, with no signs of wear or damage.
The following items are not eligible for return:
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Gift cards.
To start a return, please email help@harlow-stitch.com
Can I make an exchange?
We offer 30-day exchanges for all eligible items. Please have your order confirmation email or order number available. To be eligible for an exchange, all items must meet the same return conditions listed above.
To start an exchange, please email help@harlow-stitch.com
Harlow Stitch Warranty
We offer a warranty on all of our items, meaning that for 1 year from the date of purchase, we will replace your item if there is any damage to the material. This warranty does not cover lost items, scratches caused by normal wear and tear, improper use or storage of the product, or any modifications made to the product after purchase.
To make a warranty claim, please email help@harlow-stitch.com
When will I receive my refund?
You will be automatically refunded to your original payment method. Please note that it may take some time (5–10 business days) for your bank or credit card company to process the refund.
