Privacy Policy
Last updated: February 27, 2026
Harlow Stitch operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a personalized shopping experience (the “Services”). Harlow Stitch is powered by Shopify, which enables us to provide the Services. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services, or otherwise communicate with us. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will control with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.
Personal Information We Collect or Process
When we use the term “personal information,” we mean information that identifies you or that can reasonably be associated with you or another individual. Personal information does not include information collected anonymously or that has been de-identified so that it cannot identify or reasonably be associated with you.
We may collect or process the following categories of personal information, including inferences drawn from that information, depending on how you interact with the Services, where you reside (USA), and as permitted or required by applicable law:
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Contact details, including your name, address, billing address, shipping address, phone number, and email address.
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Financial information, including credit card numbers, debit card numbers, financial account information, payment card details, transaction details, payment method, payment confirmation, and other payment-related details.
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Account information, including your username, password, security questions, preferences, and settings.
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Transaction information, including items you view, add to your cart, add to your wishlist, purchase, return, exchange, or cancel, and your past transactions.
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Communications with us, including information you include in communications with us, such as when submitting a customer support request.
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Device information, including information about your device, browser, or network connection, your IP address, and other unique identifiers.
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Usage information, including information about your interaction with the Services, such as how and when you interact with or navigate the Services.
Sources of Personal Information
We may collect personal information from the following sources:
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Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
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Automatically through the Services, including from your device when you use our products or services or visit our websites, and through cookies and similar technologies.
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From our service providers, including when we engage them to enable certain technology and when they collect or process your personal information on our behalf.
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From our partners or other third parties.
How We Use Your Personal Information
Depending on how you interact with us or which Services you use, we may use personal information for the following purposes:
Providing, Personalizing, and Improving the Services
We use your personal information to provide you with the Services, including to fulfill our contract with you, process your payments, fulfill your orders, remember your preferences and items of interest, send you account-related notifications, process purchases, returns, exchanges, or other transactions, create, maintain, and manage your account, arrange shipping, facilitate returns and exchanges, enable you to post reviews, and create a personalized shopping experience, such as recommending products related to your purchases.
Marketing and Advertising
We use your personal information for marketing and promotional purposes, such as sending marketing communications, advertisements, and promotions via email, text message, or postal mail, and to display online advertisements for products or services on the Services or other websites, including based on items you previously purchased or added to your cart and other activity on the Services.
Security and Fraud Prevention
We use your personal information to authenticate your account, provide a secure checkout and shopping experience, detect, investigate, or take action regarding potential fraudulent, illegal, unsafe, or malicious activity, protect public safety, and protect our Services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password, or other access details with anyone.
Communicating with You
We use your personal information to provide customer support, respond to your inquiries, deliver effective services, and maintain our business relationship with you.
Legal Reasons
We use your personal information to comply with applicable law, respond to valid legal processes (including requests from law enforcement or government authorities in the USA), investigate or participate in civil discovery, potential or actual litigation, or other legal proceedings, and to enforce or investigate potential violations of our terms or policies.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:
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With Shopify, vendors, and other third parties that perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
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With business and marketing partners to provide marketing and advertising services. For example, we use Shopify to support personalized advertising through third-party services based on your online activity with different merchants and websites.
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When you direct us, request, or otherwise consent to certain disclosures to third parties, such as to ship products to you or through social media widgets or login integrations.
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With our affiliates or within our corporate group.
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In connection with a business transaction, such as a merger or bankruptcy, to comply with legal obligations, enforce applicable terms or policies, or protect and defend the Services, our rights, and the rights of our users or others.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit through the Services will be transmitted to and shared with Shopify and third parties who may be located in countries other than the USA to provide and improve the Services.
To learn more about how Shopify uses your personal information and any rights you may have, you may visit Shopify’s Consumer Privacy Policy at: https://privacy.shopify.com/en.
Third-Party Websites and Links
The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms. We are not responsible for the privacy or security of such sites.
Children’s Data
The Services are not intended for use by children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction. If you are a parent or guardian and believe your child has provided personal information to us, please contact us at:
Security and Retention of Your Information
No security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” The length of time we retain your personal information depends on factors such as whether we need the information to maintain your account, provide Services, comply with legal obligations, resolve disputes, or enforce agreements.
Your Rights and Choices
Depending on where you reside in the USA, you may have certain rights regarding your personal information, including:
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Right to Access
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Right to Delete
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Right to Correct
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Right to Data Portability
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Right to Manage Communication Preferences
You may exercise these rights by contacting us at:
We will not discriminate against you for exercising your rights.
Complaints
If you have complaints about how we process your personal information, please contact us at:
International Transfers
We may transfer, store, and process your personal information outside of the USA. Where required, we rely on recognized transfer mechanisms to protect your information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the “Last updated” date, and provide notice as required by applicable law.
